Frequently Asked Questions

I reserve the right to refuse any service to anyone I feel is not suited for my services. It could be because of your health or your behaviour's to why I might refuse to book you in. 

Out a question that is not here please ask.

Q: Do you take credit cards?

A:  Yes, we take Master card, Visa card, Apple Pay, GPay, Eftpos, PayPal and soon we will have After-Pay. We use a square terminal for all payments.

Q: Can I walk-in at any time to get a massage.

A: 100% No, I screen all my clients before they come to me, booking in advance is the best way to get a massage with me. My clients come and go without seeing other clients for their privacy and for best protection from Covid-19. No clients are waiting in a waiting room for their massage. Bookings are a must and in advance by a day or more depending on time and day you are after. My clients normally book in advance for the day and time they want that works in with their family or business.

Q: Do you take referrals? 

A: Yes, I have a Chiropractor and Physiotherapist in Canberra that send their patents to me. If your GP wants you to come to me due to an injury or just pain management due tight muscles then he/she can send you with a letter so I know what your problems are. 

Q: I am a male can I come to you for a massage? 

A: Yes, but only if you are referred to me by a chiropractor, physiotherapist, GP or one on my clients that I know well. But only for pain management massage. This is due to the bad behaviour's of some men in Canberra. (I don't do groin massages for men so don't ask) (See a physiotherapist for this injury) 

No referral No massage!

Q: Can I book on the day?

A: Normal no as I have bookings in advance, but saying this sometimes I do have time due to cancellations. So please try. It is best to book in a day or two in advance for the time and date you would like.

Q: Do you take credit cards?

A: Yes MasterCard and Visa Cards with a square app. I do not charge an extra 1.9% for using your credit card like some business. 

Q: Are you a certified massage therapist? Diploma Of Remedial Massage

A: Yes, 100% I am under the Australian standards I have a diploma of Remedial massage from a registered training organisation (RTO) is a training provider registered by the Australian Skills Quality Authority ASQA (or a state regulator) to deliver VET services. RTOs provide quality training and qualifications that are nationally recognised.  My Diploma of Remedial Massage HLT52015 is under an approved RTO. Which means if I want too I can register for health funds. 

Q: What is the meaning of a registered massage therapist?

A: It just means you are registered for health fund rebates nothing more or less. It doesn't mean they are trained better than someone that is not registered for health funds. 

A: Are you registered for health funds. 

Q: No, I am not. I decided to drop my health funds so I can lower my prices. Once you are a regular client you will get the massage at a discounted rate. 

Q: Do you train in non government accredited schools?  

A: Yes, it's because I look for different schools to what I would like to learn to be able to have an open mind to different areas of interest in holistic sessions to different massages, Deep Tissue Massage, Thai oil massage, Thai Yoga stretching. Platies, PNF stretching and any other areas that will benefit my clients health and wellness.  

Q: Want massage oils and essential oils do you use?  

A: 1: Muscle & Joint Massage Oil is a deeply penetrating blend of wintergreen, eucalyptus, pine, rosemary and pepper essential oils to help relieve inflamed joints, stiffness and muscle pain. Massage into sore, tight muscles to supercharge circulation and reduce pain and inflammation. This oil is ideal for athletes or anyone experiencing aching muscles and joints.

2: Extreme Sport Massage Oil is a unique blend of essential oils renowned for their pain relieving and warming qualities. Helping to massage away muscular aches and pains while relaxing tense muscles it will leave the body refreshed after exercise. Ideal as a natural pain relief alternative to invigorate muscular fatigue. Use after exercise or injury to assist in faster healing.

3: Relaxation Massage Oil uses a calming blend of Lavender and Tea Tree essential oils to soothe tired, aching muscles while also promoting relaxation for the mind and body. With a light, refreshing fragrance, this oil will encourage a peaceful night's sleep and help the body unwind after a busy day.

Q: Do you have SAFETY DATA SHEET on any massage oils you use?

A: Yes 100% 

Q: If I have been drinking alcohol or taken any drugs can I still come for a massage?

A: 100% NO

Q: If I have a skin disease can I still come for a massage

A: NO sorry, Infection control is very important to me as I don't want to pass on anything to my clients.

Q: Do you do therapeutic breast massage?

A: Yes I do as it's very therapeutic, help pain in the breasts and is very good for circulation of the breasts system. 

Q: Do you have a pickup and drop off service?

A: Yes, for women only in Belconnen or Civic area on weekends only, only one time which is 8am and only if I don't have a studio booking at the time. So please book ahead for the pickup. 

Q: Why won't you answer anonymous numbers or confirm my appointment without a contact number? 

A: Over the years I have found that calls from blocked numbers are from males wasting my time and asking for services I don't do. I need your number to confirm the appointment a day before. When I contact you I always say your massage appointment is on whatever date to remind you of the time and day you booked. Please remember that no bookings will be confirmed without a valid mobile contact number.  I take your privacy and anonymity very seriously. (Remember trust goes both ways)

Q: Can I come to meet you and look around your studio and ask questions? 

A: 100% Yes if you are a women, this can only happens if I have no bookings on the time you would like to come for a look. This is for ladies only or couples only.

Q: Where will my massage session take place?
A: Your massage session will take place in a comfortable room with a soft eclectic massage table especially designed for comfort.

Q: Must I be completely undressed?
A: My massage techniques are traditionally performed with the client unclothed. If you want you can wear one of my new Thai style black disposal underwear, as this stops the oil from getting on your underwear or you can wear your own if it's a G-string or not tight underwear. If your underwear is tight I will not massage your glutes (Bottom muscles) as it has damaged my fingers trying to pull tight underwear up to be able to do a good massage to release tightness in the Glutes, this is also good if you have lower back pain etc.

Q: Will I be covered during the session?
A: Yes, you will be properly draped at all times. Only the area being worked on will be exposed at any one time. There will be a towel on the table or massage table for you to cover yourself, It's up to you whether you use the towel or not to cover your body, this is part of my holistic approach whether you are female or male as the massage is for you and your comfort at all times. 

Q: Will the massage practitioner be present when I disrobe?
A: No, I will leave the room to wash his hands while you undress. Then call out once you are ready.  

Q: What parts of my body will be massaged in a full-body, it will depend on what massage you are having?
A: A typical full-body session will include work on your full Pectoralis muscles (chest) males too if not to hairy as it pulls the hair, full breasts massage, full back, full Glutes (bottom muscles), arms, legs, feet, hands, head, neck, face, shoulders, full tummy down to the top of the pubis bone area and sides of your body. 

Q: What should I do during the massage session?
A: Prior to the massage, feel free to ask the massage therapist any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The massage therapist will either gently move you or tell you what is needed throughout the session (such as lifting your arm, turn over etc). Communicating is important if and when they need more or less pressure or anything else relevant to the session like your injuries. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask. 

Q: How will I feel after the massage?
A: Everyone is different, but most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. It is recommended you drink plenty of water following your massage. You will be given a sealed bottle of water when you leave. You might feel some discomfort for a day or two depending on the deep tissue massage, trigger point therapy or stretching therapy you may have had. You should still the day after a deep tissue massage as it helps the muscles to relax and also gives you an overall feeling of relaxation within yourself.

Q: If I Am a large person and I wanted to be stretched will you lift my legs to stretch them?

A: 100% No, due to health and safety. I no longer lift over heavy limbs due to the  hazards and risk factors that could cause my joints, shoulders, back (harm)    

Q: Do you do mobile massages?

A: No sorry I don't. Only pickup and drop off service women clients only Saturday and Sunday morning only for Belconnen and Civic area only.

Q: Do you need people for your hands on training and is it at a cheaper rate? 

A: Yes, it is at a cheaper rate and only Saturday morning when I and trying new technique or just updating my skill set to stay at a high level of injury management and stress management through my sports or holistic massage session. But only if you are healthy looking person that keeps their body fit as the training I do, could be Thai, sports, Thai stretching to relaxation sessions, then the answer is yes. To get the best hands on training I need to be able to see the and feel your muscular system working as I massage. 

Q: Do you use any massage tools on my body?

A: 100% NO, I need to be able to feel your muscle when I am working on them. Using massage so called tools, you can not feel the muscle through the tool only stress the skin and muscles. 

Q: Are you a non smoker and have a smoke free studio and grounds? Smoking before you come for a massage leaves and bad smell in the room which other people will smell.

A: Yes I am a 100% non smoker.

Q: Are there any medical conditions that would make massage inadvisable?
A: Yes. That's why it's imperative that, before you begin your session, the massage therapist asks general health questions after you have filled in the health and consent assessment form. It is very important that you inform the massage therapist of any health problems or medications you are taking. If you are under a doctor's care, like cancer treatment it is strongly advised that you receive a written recommendation for massage prior to any session. 

If you have any open cuts, wounds of any kind small or large, you can come once they have healed 100% or you are having your periods please do come until they are 100% finished. Infection control is very important so please only make an appointment if you are in Good health. If you have lots of pimple I will wear gloves for health and safety.

Important notice: If you have low blood pressure, had a stroke, heart attack or any skin problem, skin infections, any blood infections.  Please see your doctor before booking a massage. (Any open sores or broken skin I will not massage you for best infection control practices)